We want you to be happy with your purchase. This policy explains how returns, refunds and cancellations work.
30-Day Return Policy (Unopened Products)
Unopened, unused items can be returned within 30 days of delivery, as long as the product is still sealed and in its original condition.
To qualify for a return:
- Condition: the item must be exactly as you received it — unused, sealed and with no signs of wear or tampering.
- Packaging: it must come back in its original, undamaged packaging.
- Proof of purchase: an order number, order confirmation email or invoice is required.
For hygiene and safety reasons, opened or used products cannot be physically returned.
30-Day Satisfaction Guarantee (Opened Products)
If you opened and used the product and are not happy with it, you are still covered. Our 30-Day Satisfaction Guarantee does not require you to send anything back.
To qualify:
- You used the product consistently, as directed, for at least 14 days.
- You submit your request within 30 days of delivery.
- The guarantee applies to your first order only and is limited to one refund per household.
- Refunds are not issued for taste or other subjective preferences.
- We may ask for a short explanation or feedback to help us improve.
How to Request a Return or Refund
Contact us through our Contact page with your order number and the reason for your request. If a physical return is needed, we will send you the return address and instructions. Items sent back without first requesting a return will not be accepted.
Return shipping costs are the customer's responsibility, unless the item arrived damaged, defective or incorrect.
Order Cancellations
Orders can be cancelled within 3 hours of being placed. After that they enter our fulfillment queue and can no longer be cancelled. If your order could not be cancelled, you can still return the products after delivery, provided the conditions above are met.
Free Gifts and Promotional Items
- Free gifts and bonus items are not eligible for return, refund or exchange.
- If you return a paid item that qualified you for a free item, the free item must also be returned unused. Otherwise its value may be deducted from your refund.
Shipping Fees
Original shipping fees are non-refundable, except where the item arrived damaged, defective or incorrect.
If a package is refused at delivery, a restocking and handling fee of 15% of the order value may be deducted from the refund. If something is wrong with your delivery, please contact us before refusing the package.
Lost or Undelivered Packages
If your package has not arrived within the estimated delivery time, contact us so we can open an investigation with the carrier. Once the investigation is complete we will offer a replacement or a refund. We are not responsible for packages lost because of incorrect shipping information provided by the customer.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives and contact us right away, with photos if possible, if an item is defective, damaged or not what you ordered. We will replace it or refund it at no cost to you.
Exchanges
We do not offer direct exchanges. The fastest way to get a different item is to return the one you have and, once the return is accepted, place a new order.
Refund Processing
We will notify you by email once your request or return has been reviewed. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may need additional time to post the refund.
Chargebacks and Payment Disputes
While a chargeback or payment dispute is open, we cannot issue a refund until it is closed. Please contact us first: we can usually resolve the issue faster than a bank dispute.
Contact
To start a return or ask a question, reach us through our Contact page. Please do not send items back without contacting us first.